
Williams Sound
®
Helping People Hear
14
IN CASE OF DIFFICULTY
If your Tour Guide System is not working, check the following:
1. Read through the manual and user guide carefully to verify proper setup and installation
of your system.
2. Make sure the batteries are fresh or completely charged and that the “plus” and “minus” termi-
nals are installed correctly.
3. If the rechargeable batteries will only work for a short period of time (less than 1 hour) even
after they are fully charged, they must be regenerated. Leave them in the receiver or transmitter
with the unit turned on, for 5 - 6 hours. Then turn receiver or transmitter off, place it in the
charger, and charge for 14 - 16 hours. This should restore normal battery life. Rechargeable bat-
ter
ies will gradually lose their capacity over time and should be replaced every year.
4. Make sure the
microphone is plugged into the PPA T16 Transmitter and the headphone is
plugged into the PPA R7 Receiver.
5. Move the transmitter and receiver closer together. You may be out of range. When using the sys-
tem indoors, it’s normal for the signal to momentarily disappear in certain locations. This is
called a “drop-out.” Moving a few feet will restore the signal.
6. Do not try to use more than one transmitter on the same channel in close proximity to each
other. MORE THAN ONE TRANSMITTER ON THE SAME CHANNEL WILL RESULT IN
INTERFERENCE IF THEY ARE CLOSE TOGETHER. Keep the systems at least 30 meters
apart or use separate channels for each system used.
7. If you are still hearing interference on the receivers, turn the transmitter off and listen with a
receiver. If you hear the interference with the transmitter off, you need to change to a clear chan-
nel. Call your Williams Sound at 1-800-843-3544 for details.
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